current mood: angry
First, I sideswipe my car on the fence trying to get into the driveway to unload all my stuff I brought home from school. It's down to the metal.
Then Sony has no idea what happened to the TV I ordered. And even though it's been shipped, can't give a tracking number, tell me what service they use, or even what state they ship electronics from. I tried to ask if there was any number for shipping. "Surely, there must be some warehouse or something that items get shipped from. How do you ship something when someone orders it?" I almost lost it when the guy said, "Oh, there's a number here next to your Order Number. Maybe it's a tracking number or something. Why don't you type that number into Google and see what it comes up with?" That was his only advice. First of all, it was obviously not a tracking number (and for what service, anyway?). Second of all, you are the customer support person and you don't know what the numbers on the order forms mean? Third of all, that is worst customer care I have ever received. Telling your customers to use Google to answer their questions that they called YOU about. Jesus Christ. So I guess I'll never get my TV. It probably already came and somebody probably stole it off the front porch. But there's no way I could ever prove this, with no tracking number.
Needless to say, I am very upset about all this.