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joyeous [userpic]


June 26th, 2009 (06:31 pm)

current mood: angry

First, I sideswipe my car on the fence trying to get into the driveway to unload all my stuff I brought home from school. It's down to the metal.

Then Sony has no idea what happened to the TV I ordered. And even though it's been shipped, can't give a tracking number, tell me what service they use, or even what state they ship electronics from. I tried to ask if there was any number for shipping. "Surely, there must be some warehouse or something that items get shipped from. How do you ship something when someone orders it?" I almost lost it when the guy said, "Oh, there's a number here next to your Order Number. Maybe it's a tracking number or something. Why don't you type that number into Google and see what it comes up with?" That was his only advice. First of all, it was obviously not a tracking number (and for what service, anyway?). Second of all, you are the customer support person and you don't know what the numbers on the order forms mean? Third of all, that is worst customer care I have ever received. Telling your customers to use Google to answer their questions that they called YOU about. Jesus Christ. So I guess I'll never get my TV. It probably already came and somebody probably stole it off the front porch. But there's no way I could ever prove this, with no tracking number.

Needless to say, I am very upset about all this.


Posted by: Ponykins (rolypolypony)
Posted at: June 26th, 2009 10:54 pm (UTC)


Poor car!

And that's completely insane re: Sony. WTF?? That's just ridiculous. I wonder if you can report them to the BBB or something?

Posted by: barodar (barodar)
Posted at: June 26th, 2009 11:07 pm (UTC)

That sucks. I imagine that if they can't prove it's been delivered, then they get you a new one. I would keep trying, after you're less angry and liable to tear some customer service person's nuts off.

Posted by: joyeous (joyeous)
Posted at: June 26th, 2009 11:23 pm (UTC)

Less angry? I find that hilarious. The problem Matt is that I never sound angry. Nobody takes me seriously. I've never raised my voice to anyone in my life, let alone swear at someone, yell at them, or god forbid, raise my hand to them. Even my own kids when they're being assholes. I sometimes wish I could be like those really angry people on the phone who yell at the customer service rep until they get passed off to a manager. Instead, I beg, until I end up defeated. Unfortunately, I'll never be able to get to talk to a manager because nobody takes me seriously. I think it's funny that my writing conveys more anathema than I can convey in real life.

Posted by: Masha (moria923)
Posted at: June 27th, 2009 11:49 am (UTC)

That's one of the worst customer service stories I've ever heard. Perhaps you should call back and, if you get that sort of thing again, ask for a supervisor? Can you call your credit card company and dispute the charge, since you never got the item and didn't get any help from the vendor?

Posted by: Asmodeus (evilbirdgirl)
Posted at: June 28th, 2009 06:53 am (UTC)

ask to speak to his manager. go higher up. that was unexceptable (i hope you got his name). but call again and ask to speak to a manager. tell them about the guy you talked to and your situation. if the manager cant help, ask for someone even higher up

Posted by: Asmodeus (evilbirdgirl)
Posted at: June 28th, 2009 06:54 am (UTC)

they have to be able to help you.

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